How do I make a reservation?
You can easily book our holiday homes on our website here. You can also contact us via phone or email in order to book. We are glad to help you!
Who should I contact if I have any questions regarding my booking?
Our customer service is available for you and are more than happy to answer your questions via phone or email.
Where do I find information about my booking?
You will receive a link to My Booking in connection to your booking confirmation, where you have the possibility to create an account. On My Booking you have access to all information regarding your booking.
How do I cancel my booking?
You can contact our customer service via phone or email in order to cancel your booking. Please note that cancellation is made in line with our rental terms, which you can find here.
Can I change my booking?
Yes! You have the possibility to change the period or holiday home as long as it is in line with our rental terms, which you can find here.
Can I add travel insurance?
Yes, we collaborate with Erv. They offer safe insurance valid for the entire travel company. Follow the link to add insurance here.
How does it work with payments?
Payment consists of two part payments. You will be asked to pay 40 % of the rental amount on the first payment within 7 days. Thereafter, you pay the rest of the rental amount to us about 6 weeks prior arrival. You can make payment via credit card or bank transfer.
Do StayNordic use safe payment methods?
We are using the payment service Stripe, which ensures safe and secure payment for you.
Where do I pick up the key?
You can find information where you pick up the key and the address to the holiday house on My booking. Additionally, you will receive an email from us about these details.
When can I check in on arrival day?
Between 16:00 - 20:00 o ́clock.
Can I add final cleaning and bed linen after I have made a booking?
Absolutely! You can either contact us or go to your profile on My booking.
Can I choose to clean the holiday property by myself on departure day?
Depends on the holiday home that you have booked. For example, it is not an option on those houses that offer final cleaning as an included service or mandatory. This information is available on the presentation of holiday homes.
What happens if anything gets damaged during my stay?
Incidents occurred, for example a wine glass is broken. You should always contact the house owners directly or customer service. All of our holiday homes are insured in case of larger damages. Further, we always recommend you to sign a travel insurance. We refer you to ERV, follow the link here!.
When do I need to check out?
At latest at 10:00 o’clock on departure day.
Claims
You are alway welcome to contact either the house owner or customer service in case of a claim on spot within 48 hours from check in day. We always act and try to solve your problem within 24 hours. You can also do a written claim if you are not satisfied with our handling of your errand to hello@staynordic.se